Agenda
Full program
Welcome to the ICG 2025 conference, where we’ll explore the cutting-edge world of Artificial Intelligence and its impact on our industry. To complement our forward-thinking discussions, we’ve crafted an immersive Bavarian experience that will transport you through time, from medieval castles to modern-day festivities. This unique blend of innovation and tradition promises an unforgettable journey through both the future of technology and the rich cultural heritage of Bavaria.
| Day | Time | Activity | Venue |
|---|---|---|---|
| Fri, Sept 19th 2025 | 18h00 – 18h30 | Opening reception | Montez Bar, Rosewood Hotel |
| 18h30 – 23h00 | Dinner | Salon Neuhaus-Preysing, Rosewood Hotel | |
| Sat, Sept 20th 2025 | 08h30 – 12h45 | ICG Convention | Rosewood Hotel Munich |
| 13h00 | Lunch package in bus | Rosewood Hotel Munich | |
| 13h00 – 15h15 | Bus to Castle Neuschwanstein | ||
| 15h15 – 15h45 | Walk up to Castle Neuschwanstein | ||
| 15h50 – 18h00 | Visit Castle Neuschwanstein | ||
| 18h00 – 19h30 | Bus to dinner location | ||
| 19h30 – 21h30 | Dinner | Monastery “Andechs” | |
| 21h30 – 22h30 | Bus back to hotel | Rosewood Hotel Munich | |
| Sun, Sept 21st 2025 | 08h30 – 13h00 | ICG Convention | Rosewood Hotel Munich |
| 13h00 – 14h00 | Lunch | Rosewood Hotel Munich | |
| 16h00 – 16h30 | Taxi to Oktoberfest | ||
| 17h30 – 23h00 | Oktoberfest visit | Festival tent “Wildstuben” | |
| Mon, Sept 22nd 2025 | 07h30 – 11h00 | Breakfast | Rosewood Hotel Munich |
| 11h00 – 20h00 | Optional Program | ||
| 10h30 – 11h30 | Checkout | Rosewood Hotel Munich |
The ICG convention
Welcome to the ICG 2025 conference, where we’ll explore the cutting-edge world of Artificial Intelligence and its impact on our industry.
Day 1
| Time | Speaker | Topic |
|---|---|---|
| 08h30 – 08h45 | Jim Richards | Chairman’s speech |
| 08h45 – 09h00 | Elias Reitter | President’s speech |
| 09h00 – 09h15 | Members and guests | Introduction |
| 09h15 – 10h00 | Dr. Kevin Yam | AI Technology: Recent developments |
| 10h00 – 10h30 | Coffee break | |
| 10h30 – 11h30 | Dr. Kevin Yam | AI in debt collection: AI eco-system for the collection industry in the US and EU |
| 11h30 – 12h30 | Karsten Fiedrich | AI projects: experiences from implementing AI at coeo Group |
| Time | Speaker | Topic |
|---|---|---|
| 08h30 – 08h45 | Jim Richards & Elias Reitter | Wrap-up |
| 08h45 – 09h15 | Niels von Hase | AI’s financial impact on debt collection agencies: recovery rate and operational efficiency |
| 09h15 – 09h45 | Daniele Della Seta | AI from a M&A-perspective |
| 09h45 – 10h00 | Coffee break | |
| 10h00 – 11h00 | Jan Hansson | AI’s effects on customer experience at Klarna |
| 11h00 – 11h30 | ICG members only | ICG Matters |
| 11h30 – 12h00 | Marieke Merkle | AI legal regulation in the US and EU |
| 12h00 – 12h30 | Rodolfo Diotallevi | Outlook: AI of the future |
| 12h30 – 13h00 | ICG members only | ICG Matters |
| 13h00 – 14h00 | Lunch |
Meet our speakers
Marieke Merkle
Lawyer – Associated PartnerNoerr
Background & Expertise
Marieke Merkle is an Associated Partner at Noerr, recognized as a top IT law attorney by WiWo in 2024. She specializes in IT, data, and AI law, advising international clients on large-scale IT projects, cloud transformations, and IT outsourcing. As a board member of the German Society for Law and Informatics (DGRI) and part of the editorial board for the Journal of Artificial Intelligence and Law (KIR), she contributes significantly to the legal discourse around emerging technologies. Marieke also serves as a lecturer in IT law at Ludwig-Maximilians-University Munich and is a member of the European American Chamber of Commerce. Her expertise spans both regulatory frameworks like the AI Act and Data Act, as well as complex contract law.
Jan Hansson
Vice Pesident Debt CollectionKlarna
Background & Expertise
Jan Hansson serves as Vice President of Collection Agency & Credit Bureau Management at Klarna AB, a leading global payments provider and licensed bank. With an extensive career at Klarna spanning since 2009, he has held various positions within the organization, helping to shape its credit and collections strategy. Prior to joining Klarna, Hansson gained valuable industry experience at Intrum, a prominent Swedish credit management service company. His expertise in debt collection, credit risk management, and financial services has contributed to Klarna’s growth as it revolutionizes payment solutions across global markets.
Daniele Della Seta
Head of M&A and Investor RelationsdoValue
Background & Expertise
Daniele Della Seta is Head of M&A and Investor Relations at doValue, with over 20 years of experience in strategic finance, capital markets, and complex cross-border transactions. He has led €2bn+ in completed M&A deals, capital increases, and debt refinancings, including landmark acquisitions such as Gardant and doValue Greece. His career spans senior roles at Poste Italiane, Gruppo Assicurativo Poste Vita, LVenture Group, and private equity, combining deep expertise in valuation, business planning, and investor communications. Known for aligning corporate strategy with market expectations, Daniele builds strong investor relationships and drives initiatives that deliver sustainable growth and long-term shareholder value.
Kevin Yam
AI Professor & CAIOcoeo Group & cAI Technology
Background & Expertise
Dr. Kevin Yam serves as Chief AI Officer (CAIO) at coeo Group, one of Europe’s largest technology-driven debt collection service providers. With a PhD in theoretical physics from Philipps University of Marburg, he brings a unique blend of academic knowledge and fintech industry experience. Dr. Yam specializes in implementing generative AI solutions such as chatbots and large language models in financial services. As co-founder of the AI Lab “cAI Technology,” he drives innovation that is reshaping the industry. His expertise spans successful AI integration strategies that balance technological advancement with ethical considerations, offering valuable insights into the AI revolution he anticipates will transform business over the next five years.
Karsten Fiedrich
COOcoeo Group
Background & Expertise
Karsten Fiedrich is Chief Operating Officer at coeo Group, where he drives innovation and operational excellence across international markets. Since joining in 2020, he has led large-scale AI implementations and digital transformation initiatives that optimize processes while enhancing customer satisfaction. With over 15 years of experience in credit management and business intelligence, including senior roles at Intrum Deutschland, Karsten combines deep analytical expertise with a pragmatic approach to change. His focus lies on building transparent, customer-centric solutions that balance efficiency with fairness. Passionate about leveraging AI for measurable business impact, he is a leading voice on data-driven operations and process innovation.
Niels von Hase
CFOcoeo Group
Background & Expertise
Niels von Hase is a chartered accountant and board-level CFO at coeo Group, with global experience across industries ranging from renewable energy and fintech to logistics, FMCG, and financial services. He has led businesses at all stages, from VC-funded start-ups to listed corporations, driving strategic growth, M&A, joint ventures, and complex corporate restructurings. Skilled in business analytics and performance enhancement, Niels combines strategic vision with hands-on operational leadership. His expertise spans finance, corporate governance, ESG reporting, HR, IT, and procurement. Known for his level-headed, culturally adept leadership, he builds strong stakeholder relationships and delivers sustainable results through data-driven decision-making and forward-looking people practices.
Rodolfo Diotallevi
Group Chief Business Development & Innovation OfficerdoValue
Background & Expertise
Rodolfo Diotallevi graduated from King’s College, University of London. He has over 25 years of experience in fintech, financial services and capital markets. As a former Managing Director at Nomura, he gained knowledge of banks’ needs in risk allocation, management, and funding strategies. Specializing in distressed and illiquid assets within financial services, he has established himself as a proficient professional in the Non-Performing Exposure (NPE) segment. He served as Chief Business Officer and Executive Director at NPL Markets, playing a key role in building an innovative credit platform providing technological solutions for banks, asset managers, and servicers across Europe and Latin America for managing, evaluating, analyzing, reporting and trading non-performing and performing assets. In this role, he oversaw all commercial operations, client relationships and product development, focusing on strategic planning, performance analysis and driving growth and profitability.
He currently holds the position of Group Chief Business Development Officer at doValue Group.
Day program
Fri, Sept 19th 2025
18h00-18h30
Opening reception
Montez Bar, Rosewood Hotel, Munich
Attendees gather for a welcoming reception in the elegant Rosewood Hotel. This event allows guests to mingle, enjoy drinks, and set the tone for the upcoming activities.
18h30-23h00
Dinner
Salon Neuhaus-Preysing, Rosewood Hotel, Munich
We warmly welcome all guests for dinner in the elegant Salon Neuhaus-Preysing at the Rosewood Hotel. This distinguished private dining room combines the grandeur of Bavarian aristocratic heritage, offering an intimate setting perfect for our exclusive gathering.
Sat, Sept 20th 2025
07h30-08h30
Breakfast
Restaurant, Rosewood Hotel
Guests enjoy a delicious breakfast spread in the hotel’s restaurant. Spouses and children have the option to have a leisurely breakfast until the restaurant closes.
08h30-12h45
ICG Convention
Salon Neuhaus-Preysing, Rosewood Hotel
| Time | Speaker | Topic |
|---|---|---|
| 08h30 – 08h45 | Jim Richards | Chairman’s speech |
| 08h45 – 09h00 | Elias Reitter | President’s speech |
| 09h00 – 09h15 | Members and guests | Introduction |
| 09h15 – 10h00 | Dr. Kevin Yam | AI Technology: Recent developments |
| 10h00 – 10h30 | Coffee break | |
| 10h30 – 11h30 | Dr. Kevin Yam | AI in debt collection: AI eco-system for the collection industry in the US and EU |
| 11h30 – 12h30 | Karsten Fiedrich | AI projects: experiences from implementing AI at coeo Group |
10h30-11h00
Coffee Break
Foyer, Rosewood Hotel
A refreshing break in the hotel’s foyer. Coffee, various beverages, and finger foods are served to provide a quick energy boost.
13h00
Lunch package in bus
Rosewood Hotel
A quick and healthy lunch is served.
13h00-15h15
Bus to castle Neuschwanstein
Foyer, Rosewood Hotel
Participants board a bus for a scenic journey to the famous Castle Neuschwanstein. The ride offers an opportunity to relax and enjoy the Bavarian landscape.
15h15-15h45
Walk up to castle
Castle Neuschwanstein, Schwangau
A little walk up to the castle.
15h50-18h00
Visit castle Neuschwanstein
Castle Neuschwanstein, Schwangau
Explore the enchanting Castle Neuschwanstein, known for its fairytale-like architecture. They tour the castle’s ornate rooms and learn about its fascinating history.
About Castle Neuschwanstein
Perched dramatically in the Bavarian Alps, Castle Neuschwanstein was built in 1869 by King Ludwig II of Bavaria. This fairy-tale castle, with its romantic architecture and stunning mountain backdrop, served as the inspiration for Disney’s iconic castle logo. It’s a testament to 19th-century romanticism and one of Germany’s most popular tourist attractions.
18h00-19h30
Bus to dinner location
Castle Neuschwanstein, Schwangau
19h30-21h30
Dinner
Andechs Monastery
Attendees savor a traditional Bavarian dinner accompanied by authentic music and dance performances. This immersive experience allows guests to enjoy local culture and cuisine.
About Andechs Monastery
Perched on Bavaria’s Holy Mountain, Andechs Monastery is a breathtaking 12th-century Benedictine abbey that combines spiritual heritage with culinary delight. Visitors can explore the ornate baroque church with its famous onion dome, before enjoying the monastery’s renowned beer garden. Here, monks have brewed exceptional beer for over 900 years using ancient recipes and spring water from the mountain. The monastery restaurant serves traditional Bavarian specialties, including their famous roast pork with dumplings. Just 40 minutes from Munich, Andechs offers stunning Alpine views and a perfect taste of authentic Bavarian culture.
21h30-22h30
Bus back to the Rosewood Hotel
Rosewood Hotel
Sun, Sept 21st 2025
07h30-08h30
Breakfast
Restaurant, Rosewood Hotel
Guests enjoy a delicious breakfast spread in the hotel’s restaurant. Spouses and children have the option to have a leisurely breakfast until the restaurant closes.
08h30-13h00
ICG Convention
Salon Neuhaus-Preysing, Rosewood Hotel
| Time | Speaker | Topic |
|---|---|---|
| 08h30 – 09h15 | Niels von Hase | AI’s financial impact on debt collection agencies: recovery rate and operational efficiency |
| 09h15 – 10h00 | Daniele Della Seta | AI from a M&A-perspective |
| 10h00 – 10h30 | Coffee break | |
| 10h30 – 11h30 | Jan Hansson | AI’s effects on customer experience at Klarna |
| 11h30 – 12h00 | Marieke Merkle | AI legal regulation in the US and EU |
| 12h00 – 13h00 | t.b.d. | Outlook: AI of the future |
10h00-10h30
Coffee Break
Foyer, Rosewood Hotel
A refreshing break in the hotel’s foyer. Coffee, various beverages, and finger foods are served to provide a quick energy boost.
13h00-14h00
Lunch
Restaurant, Rosewood Hotel
A quick and healthy lunch is served in the hotel restaurant.
14h00-16h00
(Optional)
Rosewood Hotel
16h00-16h30
Taxi to Oktoberfest
Rosewood Hotel
Take a convenient taxi ride to the Oktoberfest grounds. Arrive ready to partake in the festivities and experience Bavarian culture at its liveliest.
17h30-23h00
Oktoberfest
Tent “Wildstuben”
Experience the world-famous Oktoberfest celebration. Enjoy reserved tables from 5:00 PM to 10 PM, immersing yourself in the festive atmosphere.
About the Oktoberfest
Oktoberfest is the world’s largest folk festival, attracting over 7 million visitors during its two-week run in late September to early October. This Bavarian tradition dates back to 1810, originally celebrating the wedding of King Ludwig I and Princess Therese. Today, it’s a vibrant celebration of Bavarian culture, featuring traditional costumes, music, food, and of course, plenty of beer.
Today, prepare for an exclusive VIP experience at “Wildstuben,” one of the most coveted Oktoberfest festival tents, where the authentic spirit of this world-famous celebration comes alive with traditional music, cuisine, and, of course, exceptional beer.
We’re also delighted to have confirmed premium Oktoberfest table reservations for an unforgettable evening. A second tent reservation is in progress with limited space for young adults, so please let us know as soon as possible if children will be joining you.
Optional
Mon, Sept 22nd 2025
07h30-09h00
Breakfast
Restaurant, Rosewood Hotel
Guests enjoy a delicious breakfast spread in the hotel’s restaurant. Spouses and children have the option to have a leisurely breakfast until the restaurant closes.
10h30-11h30
Checkout
Rosewood Hotel
Conclude your stay by checking out of the Rosewood Hotel München. Prepare for departure, taking with you memories of an unforgettable Bavarian experience.
Would you like to extend your trip and expore the must-visit places in Germany and Austria?
11h00-20h00
Optional program
tbd
Do you have any questions? Please contact us via:
Mylène van Wijk
Marketing & CommunicationsFeel free to contact me if you have any questions!
m.vanwijk@coeo-incasso.nl
